DUCTZ General Manager – Baltimore

DUCTZ of Central Mid-Atlantic Region

DUCTZ of North America, LLC

Job Description



Job Title:              General Manager – Company Owned Franchise

Reports To:         Field Operations Manager – Company Operations

Classification:            Exempt

Department:      DUCTZ Company Operations


KEY AREAS OF RESPONSIBILITY:  The General Manager directs and manages all aspects of the day to day operations of a DUCTZ company-owned franchise. The General Manager may also assist in supporting National Service Team projects by supplying equipment and/or labor when available and as needed. The General Manager will also be responsible for assisting the Home Office in the initial opening of their location.





Local Operations

  • Oversee the professional growth and development of all individuals within the office
  • Develop and execute marketing program to grow referral source relationships for new business
  • Oversee accounting functions (invoice approval, job contracts and budgets for large jobs, billings to customers and check runs).
  • Direct and oversee the work of one or more Service Technicians who perform duct cleaning & HVAC restoration
  • When necessary, perform duct cleaning & HVAC restoration to supplement service needs
  • Assure quality customer service
  • Assure all appointment, customer and partner information is properly entered into the Ductworkz software program
  • Assure timely collection of accounts receivable
  • Assure accounts payable and payroll information is forwarded to the Home Office in an accurate and timely fashion, as needed.
  • Manage operating budget including sales as well as fixed & variable costs within acceptable levels.



National Service Team Duties:

  • Upon request and availability, furnish equipment and skilled labor at various levels (Team Leader, Project Manager, etc.) to support NST projects.
  • Store and maintain NST equipment and supplies to be used on projects within the area, as may be needed
  • Provide support in bidding potential job opportunities by performing site visits, take-offs and entering information into the Bid Estimating System.



Other Duties:

  • Oversee company vehicle maintenance program
  • Oversee risk management and safety according to company policy
  • Oversee facility and equipment maintenance
  • Any and all other duties assigned by the Field Operations Manager





Legal Structure, Licensing & Franchise Agreements

  • Review and Identify Licensing Issues
  • Initial Business Structure Set Up
  • Legal, Marketing, Financial & Vendor Preparation


Local Visits & Evaluations

  • Office
  • Marketing
  • Financial
  • Human Resources


Post – Initial Visit & Pre-Training

  • Administrative
  • Initial Package Order
  • Financial
  • Marketing



  • Travel & Accommodations Logistics
  • Week 1: Business Training – General Manager
  • Week 2: Technical Training – General Manager & Technicians
  • Business Launch Preparation


Business Launch

  • Validate Set-Up
  • DUCTZ Introductory Roll-out to Belfor Office
  • Top 10 Referral Source Visits
  • Networking Group Contact




  • Minimum of 4 years experience in the HVAC, restoration, construction, other skilled trades or comparable experience or training
  • Good relationship-building skills with a diverse population including all customers partners, technicians and all other company employees
  • Good written and verbal communication skills
  • Ability to handle multiple functions at the same time and maintain good organizational skills
  • Able to work with minimal supervision, both individually and as part of a team
  • Excellent project management skills
  • Ability to effectively manage third party vendors
  • Basic computer proficiency including Microsoft Word, Excel and Outlook
  • Ability to drive in compliance with company vehicle policy
  • Must be both bondable and insurable under company insurance

Please forward your resume to Rick Bohdel: rick.bohdel@ductz.com or Fax: 410.645.8895

To apply for this job email your details to rick.bohdel@ductz.com

Apply using webmail: Gmail / AOL / Yahoo / Outlook