Businesses of every size across all industries have endured immense challenges due to the COVID-19 pandemic. With protocols and standards being updated on a regular basis, company leaders have had to adapt and overcome these setbacks with determination, confidence and resilience.
As a DUCTZ International franchise owner since 2007, Patty Clisham has first-hand experienced a range of obstacles in the air duct cleaning and HVAC system restoration fields over the years, however COVID-19 has presented unique hurdles. Serving home and business owners across east central Missouri and west central Illinois, Patty and the DUCTZ of West St. Louis Team have built a strong reputation as the local indoor air quality experts. With many homeowners remaining cautious about viral hazards and foregoing routine home maintenance services, such as dryer vent and bathroom exhaust cleanings, DUCTZ of West St. Louis, like many other businesses, has experienced a decline in service calls.
With an unwavering focus on cleanliness and safety, updated protocols, such as temperature checks and sanitizing high touch areas, have been put in place to ensure that DUCTZ customers feel comfortable when welcoming our trained professionals into their homes. Understanding the importance of open communication as a leader during challenging times, Patty has been adamant about transparency with her franchise team, and continues to instill hope that better days are on the horizon.
Read more of Patty Clisham’s unique insight featured in Entrepreneur’s “7 Franchisees Share Lessons from the Pandemic“. | View PDF